Font Size
    • Share to Facebook
    • Twitter
    • Email
    • Print
Employment Opportunities

Technical Support Specialist

The National Committee has an immediate opening for a Technical Support Specialist to provide technical expertise, assistance and project coordination necessary to install computer hardware, software products, modify/repair hardware and resolve technical problems to ensure continuity of computer system services for all users.

Incumbent Responsibilities:

  • Research staff  user/operational questions using technical resources such as databases, manuals and online resources

  • Install and configure software, PC & MAC workstations and printers on the LAN according to schedule or as requested; performs problem diagnosis

  • Create and maintain documentation such as the MIS Department's 'Standard Operating Procedures, Frequently Ask Questions and training guides for end-users

  • Perform monthly system maintenance, patch management, and system audits using Desktop Central

  • Ensure that equipment is labeled and inventoried/documented for future reference and accounting purposes

  • Recommend training for users based upon interactions with end users

  • Coordinate with vendors for equipment repairs and keeps records of such repairs

  • Ensure efficient and economical utilization of equipment and resources; responsible for safekeeping of equipment and supplies

  • Assist in movement of PC equipment to various locations

  • Purchase equipment and makes recommendations on equipment retention, purchases and maintenance

  • Work with IT Manager to evaluate server needs and load balancing on the system

  • Troubleshoot and maintain mobile devices (BlackBerry, Iphone, Ipad & Android)

  • Perform audio/video setup and maintenance, recording and editing for conferencing via web, phone, or Skype

  • Monitor network web filter; blacklist/whitelist domains for staff members

  • Monitor and maintain security camera network system

  • Maintain adequate inventory of printer supplies

  • Support Internet users and multimedia technology as needed

  • Run network cable

  • Ensure training center equipment is maintained and readily available

Minimum Requirements:

Two years of strong personal computer skills including hardware, operating system and software knowledge. Experience troubleshooting Microsoft Windows 7 & Office 2010 Professional Suite, Apple Mountain Lion (10.8) & Yosemite (10.10) and iOS devices is required. Experience setting up network printers, scanners and peripherals devices.

Experience with Desktop Central (or similar patch management suite), Barracuda Web Filter, Sendio Spam Filter, Adobe Acrobat, Audacity, Adobe Web Premium, Microsoft OneNote, Trend Micro, Malwarebytes, Citrix, McAfee, Real Player and WinZip is preferred.  Microsoft Certified Professional (MCP) certificate preferred; A+ Certification preferred; bending is required and lifting 35 pounds or more is required; excellent oral and written communication.

Our office is conveniently located near Union Station in Washington, DC and accessible to several modes of public transportation. This position offers competitive compensation and excellent benefits. Candidates may send cover letter, resume and general salary expectations to

Subscribe e-Alerts
  Email Address:  
  First Name:  
  Last Name:  

Read Our Blog

It’s Inequality, Stupid. Why Income Inequality, the Longevity Gap and Social Security are All Connected

One of the favored political tropes repeated often by the billion-dollar anti-Social Security lobby and its supporters in Congress as a justification to... ...

Read More


Medicare's Top 10


Copyright © 2015 by NCPSSM
Login  |